FAQ

Plan Your Perfect Stay in New Orleans

Hotel Theo combines historic charm with modern comfort. Find quick answers about amenities, local attractions, and travel tips—so you can spend less time searching and more time exploring the French Quarter and the vibrant culture of NOLA.

What is your check in and checkout time?

Check-in begins at 4:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability

Early/Late Arrivals: Contact the Front Desk for arrangements

What are the primary amenities in the guestrooms?

Enjoy modern conveniences throughout your stay at Hotel Theo New Orleans. Complimentary Wi-Fi is available across the property, and in-room streaming entertainment keeps you connected to your favorite shows. Hilton Honors members can take advantage of digital check-in and key access for added ease. Our rooms include a variety of options—King, Queen, Suites, and Accessible rooms—all featuring high ceilings, hardwood floors, HDTV, in-room safe, coffee maker, and premium linens. For guests with specific accessibility needs, we offer dedicated accessible rooms; please contact us to ensure your requirements are met

Does your hotel offer parking?

Yes, we provide valet Parking:  $45–$60 per day (includes in/out privileges). Charges vary by vehicle size and are posted to your room portfolio

Do you offer EV charging?

No, but charging stations are available nearby in the Central Business District

Does the hotel allow smoking?

No, the hotel is entirely non-smoking. A fee will be assessed for smoking in guest rooms. Designated outdoor smoking areas are available.

Does the hotel allow pets?

Absolutely, we are Pet-Friendly!
Up to two pets (max 75 lbs each) per room. $100 non-refundable pet fee applies.

Do you offer parking?

Yes, valet parking is available and ranges from $45 to $60 per day, depending on vehicle size. The charge, which includes in/out privileges, will be posted to your portfolio.

Can I store luggage before check-in or after check-out?

Yes, luggage storage is available; ask at the Front Desk

What is the closest Airport?

Louis Armstrong International Airport is 14.4 miles – 23 mins form the hotel

Do you have a fitness space?

Yes! Our modern fitness studio is equipped with cardio machines, free weights, and yoga mats to keep you energized during your stay. The fitness center is open daily from 6:00 AM to 10:00 PM, and complimentary access is included for all guests

Do you offer spa services?

While we do not have a full-service spa on-site, our concierge can arrange in-room massage therapy or connect you with nearby luxury spas in the French Quarter

Is there a restaurant on-site?


Yes, Lyons Corner offers all-day dining and cocktails

What are the hours the restaurant is open?

Fri – Sat

7:00 AM -11:00 PM

Sun-Thurs

7:00 AM – 10:00 PM

Is breakfast included?


A Breakfast is available for purchase at Lyons Corner; not included in standard rates

Does the Hotel Theo have meeting space?

Yes, I.L Lyons Meeting Room is 750 sq. ft of flexible meeting space to accommodate up to 75 guests.  It is perfect for a small meeting, business reception or small social gathering

Is audio visual support available?

Yes, pricing is available based upon needs

Is catering available?

Yes, some catering is available. We have a variety of selections from our banquet menus, or our team would be happy to customize a menu to better suit your needs

Is outside catering permitted?

Yes, outside catering is permitted, but an outside catering fee will be applied

Where do I board a cruise in New Orleans?

Carnival & Disney Cruise Lines: Erato Street Cruise Terminal
Norwegian & Royal Caribbean: Julia Street Cruise Terminal
American Cruise Lines: Thalia Street Wharf
Viking River Cruises: Poydras Street Wharf

How far are the cruise terminals from the Hotel Theo?

The hotel is within 1 -1.5 miles from the cruise terminals! Only 5-10 minutes from boarding for your cruise vacation

What are the top Historical and Cultural Attractions near Hotel Theo?

French Quarter – Iconic neighborhood with cobblestone streets, jazz clubs, and Creole architecture. Must-see spots include Jackson Square, St. Louis Cathedral, and The Cabildo Museum.
National WWII Museum – Ranked among the top museums in the U.S., offering immersive exhibits and interactive experiences
Historic New Orleans Collection – Museum and research center preserving local history

What are the top Entertainment and Music Venus near Hotel Theo?

Preservation Hall – Legendary venue for live jazz performances
Frenchmen Street – Known for vibrant nightlife and authentic jazz clubs.
New Orleans Jazz Museum – Celebrates the city’s musical heritage with exhibits and live shows

What are the top Family Friendly Attractions near Hotel Theo?

Audubon Aquarium & Insectarium – Top-rated attractions for marine life and interactive exhibits.
City Park – One of the largest urban parks in the U.S., featuring gardens, lagoons, and walking trails.
Carousel Gardens Amusement Park – Classic rides and family fun inside City Park

What is a unique experience to visit near Hotel Theo?

Swamp Tours – Explore Louisiana’s bayous and wildlife
Riverboat Cruise on Steamboat Natchez – Scenic Mississippi River views with live jazz.
Ghost & Voodoo Tours – Dive into New Orleans’ mystical history with guided experiences

What is the hotel’s cancellation policy?

It varies by Rate/Date: Refer to your reservation confirmation for details. For assistance, contact the hotel directly or customer service. Reservations can also be canceled online.

Do you offer packages or special promotions?

Yes, we frequently feature seasonal packages and exclusive offers. Visit our website or call reservations for current promotions

Do you have a guest loyalty program?

Yes, we are a proud member of the Hilton Tapestry Collection, so you can earn and redeem Hilton Honors points during your stay.